Terms & Conditions
Introduction:
BoxOpMatt is the trade name of our box design department. It belongs to JT, a company incorporated in the commercial registry of the chamber of commerce in Den Haag, Netherlands under number: KVK 81582390 with Tax registration number: NL003579881B82.
1. Acceptance of Terms:
By using our custom design box services, you acknowledge that the products offered are custom-made based on the design specifications provided by you. You agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our services.
2. Changes to Terms:
JT reserves the right to change, modify, or update these terms at any time without prior notice. It is your responsibility to check for changes periodically. We are continuously informing our clients with new updates if any. The use of the online shop after modifications constitutes acceptance of the new terms.
3. Availability:
All products and services are subject to stock material availability. We reserve the right to limit the quantity of products offered and discontinue any product at any time.
4. Ordering and Payment:
a. Order Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or decline orders at our discretion.
b. Order Placement: Orders for custom boxes can be placed through our website or other designated channels. All orders are subject to acceptance by JT.
c. Payment: Payment for orders is due at the time of order placement. All payments are processed securely, and we accept:
Credit/Debit Cards: Visa, MasterCard, Amex, China UnionPay, Jcb, Diners, Cartes Bancaires, Discover, Electron, Maestro.
ApplePay, GooglePay, iDeal.
Prices are as specified on our website and are subject to change without notice. Design customization costs are included in the pricing.
5. Production and Shipping:
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a. Production Time: Production time for custom-made products may vary based on the complexity of the order. But on average we count 6 to 10 working days after artwork approval.
b. Shipping:
b.1 Shipping for EU Countries: Shipping is solely reserved for some countries within the European Union (EU). Although we could extend our offer to other countries. Also, we can customize offers to customers from outside the EU, please write to support@boxopmaat.com, Or send us a message via the website Inbox below
b.2 Shipping time: Shipping time depends on the destination within the EU. But on average we count 3 to 7 working days.
b.3 Shipping Costs Based on MOQ: Minimum shipping costs are calculated based on orders of 1 set which is the Minimum Order Quantity (MOQ) specified in the product file.
b.4 Responsibility: Shipping costs are the responsibility of the customer unless otherwise specified.
6. Compliance with EU Rules and Regulations
a. EU Product Standards: JT adheres to all relevant EU rules and regulations governing the production and sale of custom boxes. Our products are designed and manufactured per applicable standards to ensure quality and safety.
b. Data Protection: JT complies with EU data protection laws, including the General Data Protection Regulation (GDPR). Customer information is handled with the utmost confidentiality and used only for order processing and communication purposes.
7. Returns and Refunds:
a. Custom Products: Due to the personalized nature of custom-made products, returns and refunds may be limited.
Customers are entitled to a full refund if the final artwork is not finalized. However, partial refunds may be subject to applicable fees if additional graphic work is required after the initial modification (provided free of charge).
b. Defective or Damaged Products: If the custom-made product is defective or damaged upon receipt, please contact us immediately. We may request photos or other documentation to assess the issue.
8. Customization and Design:
a. Customer-Provided Designs: Customers are responsible for providing the design files for the custom boxes. JT will use the provided design to create the artwork and thus the custom-made boxes.
b. Design Specifications: Designs must adhere to the predetermined box sizes and dimensions offered on our webshop. BoxOpMaat / JT reserves the right to reject designs that do not meet these specifications.
c. Design Approval: Customers will be provided with proof of the custom box design before production. Approval of the design is required before production begins. JT is solely responsible for ensuring that the final artwork aligns with the provided design specifications. When ordering, JT produces the product based on the customer's finalized visual design.
d. Product printing and graphic design:
The Design Plan, meeting customer requirements and technology standards, is free for the first creation and its first change.
The initial Design Plan is prepared within 1 business day, with an option for a 2-hour acceleration with a graphic fee.
Required graphic materials include vector graphics or high-resolution image files for digital printing procedures.
If the customer can't provide exact materials, a graphic fee may apply for logo or emblem drawing or editing.
Technical costs cover setup fees, printing forms, clichés, and film costs. Printing forms remain the property of the Supplier for up to 2 years, re-usable for reorders.
To create a Design Plan and print service, BoxOpMaat needs the following graphic materials for the digital printing procedure:
â–ª Vector graphic logo (AI, EPS, PDF, CDR format)
â–ª Or high-resolution image file (at least 300DPI)
Printing services are based on the customer-approved Design, acknowledging possible modifications up to 10% during production.
Samples can be produced before full-quantity printing, with the accepted sample as the basis for production.
Customers can request a photo of the first printed piece free of charge, with production continuing after the photo is taken without expecting feedback.
Information about printing services and properties is available on the Webshop and from the support team.
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9. Intellectual Property:
All custom design files provided by customers remain the intellectual property of the customer. However, we reserve the right to use images of the completed custom-made product for promotional purposes.
10. Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Denhaag, NL.
11. Our Contact Information:
If you have any questions or concerns about these terms and conditions, please contact us at support@boxopmaat.com
12. Communication:
a. Your Contact Information: It is your responsibility to ensure that your contact information, including email address and phone number, is accurate and up to date. We will use this information to communicate with you regarding your orders.
b. Communication Preferences: By using our online shop, you agree to receive communication from us, including order confirmations, shipping notifications, and promotional materials. You can manage your communication preferences in your account settings.
13. Account Information:
a. Account Responsibility: If you create an account on our online shop, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account.
b. Account Termination: We reserve the right to terminate or suspend your account at our discretion, without prior notice, if we believe that you have violated these terms or engaged in fraudulent or illegal activities.
14. Limited Liability:
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a. Limitation of Liability: To the fullest extent permitted by law, JT shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our online shop or the products purchased.
b. Indemnification: You agree to indemnify and hold JT harmless from any claims, losses, damages, liabilities, expenses, or costs (including attorney's fees) arising out of your use of our online shop, violation of these terms, or infringement of any intellectual property or other rights.
15. Force Majeure Event:
We shall not be liable for any delay or failure to perform our obligations under these terms if such delay or failure is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or labor disputes.
16. Dispute Resolution:
a. Arbitration: Any dispute arising out of or in connection with these terms shall be resolved through binding arbitration in accordance with the rules of Netherlands Arbitration Institute (NAI). The decision of the arbitrator shall be final and binding.
b. Waiver of Class Action: You waive your right to participate in any class action lawsuits against JT and agree to resolve disputes on an individual basis.
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17. Miscellaneous
a. Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
b. Waiver: The failure of JT to enforce any provision of these terms shall not be deemed a waiver of that provision or any other provision.
18. Entire Agreement:
These terms and conditions, along with our privacy policy, constitute the entire agreement between you and JT regarding your use of our online shop and supersede any prior agreements or understandings.
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